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Submit an on-line request for support. Upload relevant files & provide details. Speakeasy Solutions Inc. will contact you as soon as we are able.
Support Information
You may wish to read more details about our speech recognition and digital voice dictation support offerings.
As always, if you prefer, please Contact Us by telephone.
Before you Contact Us
In order to assist you expeditiously, consider the following:
- Please shut down all computer applications (saving any work along the way), and restart your computer. Windows operating systems sometimes enter a poor state, adversely affecting the operation of computer applications. A simple restart/reboot often alleviates problems encountered. Restarting your PC may not be applicable for all scenarios, but it is for many.
- If there are error messages, please take note of the error messages produced (application producing the message and the precise message) OR take screen captures of these error messages (press < Prt Scn > on your keyboard, then open up Paint, MS Word or WordPad, press < Ctrl + v > to paste the captured image, and then save (press < Ctrl + s >) to your hard drive or network. The error messages themselves aid in the tech support process.
- Take note of all applications open/running at the time of the problem.
- Have there been any system changes lately (i.e. Windows updates, MS Office updates, new applications installed or updated, etc.)?
- Have there been any changes made to your network or data storage locations?
Regional Service
Due to legal contracts signed with various manufacturers, and also to ensure the warranty and integrity of products provided, Speakeasy Solutions Inc. is restricted to providing products & services to clients within Canada ONLY.
If you reside outside of Canada, please visit the manufacturer’s website of the products you are interested in (i.e. Nuance, Philips, Olympus & Sennheiser), and they will be able to assist you find a solution provider in your country.
TIP: If you are concerned with possessing a valid warranty for your products, always purchase from an authorized seller in your country of residence. Purchasing products outside of your country nullifies the warranty of many products.
We apologize for this inconvenience, and welcome you to visit our Blog, which is freely available to anyone.
Thank you for your understanding.
Support Request Form
This form is interactive. As you make choices by clicking options, the form will dynamically provide you with additional, appropriate opportunities for further input.
dragon.log file
Click Start> All Programs> Dragon (NaturallySpeaking/Medical) 10/11.x> Show Dragon Log. Upload this file below.
dgnsetup.log file
Click Start> All Programs> Dragon (NaturallySpeaking/Medical) 10/11.x> Show Setup Log. Upload this file below.
msinfo file
- For non Windows 7 OS systems, Click Start> Run OR
- For Windows 7 OS systems, Click Start> All Programs> Accessories> Run.
Then type “msinfo32″ and then OK. Give it time to appear. Then click File> Save and this will save the appropriate data in an .nfo file. Save and Upload this file below.
Cannot Find Files?
If either or both of the log files do not appear as cited above, your computer system has been set up to hide these extensions. To set your computer so that you can view these types of files, click on the My Computer icon (usually on your desktop). Then click on Tools> Folder Options> View. Choose the Show hidden files and folders. Click Apply, and then OK. The log files should now be visible as noted above.
If you cannot find these files, then perform a search on your computer for the files.