Providing Assistance

Speakeasy Solutions Inc.’s primary goal is to ensure that you receive an outstanding speech recognition, digital voice dictation and/or transcription solution that is reflective of your needs and in concert with your desired work methodology.

Availability of Services

Speakeasy Solutions Inc. cannot emphasize enough the importance of our services towards the successful use of speech recognition and digital voice dictation technologies.

If services are not arranged at the outset of product provision, please contact us at any time should you encounter challenges for the purposes of setup, training or support.

For those who wish very specific or a small amount of assistance with their product purchase, we offer an à la carte solution — you pick and choose your desired level of services according to your needs and budget.

And for those who desire a complete care package, there are benefits in the value adds when we provide a complete package solution (product & service) at the outset.  This is the most popular solution chosen by our clients.

Consultation

Speakeasy Solutions Inc. provides consultative services in order to determine your speech recognition and digital voice dictation needs.

Demonstration

Speakeasy Solutions Inc. offers a demonstration and initial consultation for a small fee, refundable with a minimum purchase within a specified period of time. If within the Vancouver region, Speakeasy Solutions Inc. will meet with you at your location and provide a demonstration of speech recognition and/or digital voice dictation.  If you are outside of Vancouver, a complimentary telephone consultation is quite sufficient in establishing your solution.

Installation

Speakeasy Solutions Inc. is familiar with the potential complexities of installing both digital voice dictation and speech recognition related hardware and software. Avoid unnecessary downtime and product performance complications by having Speakeasy Solutions Inc. perform the installation of these items.

Training

Speakeasy Solutions Inc.’s training services ensures that you are armed with the knowledge to successfully use the provided technologies.

Why Choose Speakeasy Solutions Inc. for Training?

• Minimize the learning curve,
• Maximize your productivity, and
• Learn according to your computer technology use.

Support

Speakeasy Solutions Inc. offers support by way of telephone, email, fax, remote and in person. Various support service packages are available, some included with a complete package solution.

On-Site Service Regions

Some on-site service regions include (but are not limited to):

• Squamish
• Lions Bay
• West Vancouver
• North Vancouver
• Coquitlam
• Port Coquitlam
• Port Moody
• Pitt Meadows
• Maple Ridge
• Langley
• Surrey
• Abbotsford
• Mission
• Chilliwack
• White Rock
• Delta
• Richmond
• New Westminster
• Burnaby
• UBC
• Vancouver

Some locations will incur a non-refundable time and mileage charge.

Speakeasy Solutions Inc. is also available for on-site services to destinations reachable by flight.

Remote Services

In lieu of on-site services, Speakeasy Solutions Inc. provides remote services (telephone and Internet) for your solution.  Some remote services may require the installation of a remote screen viewer (Speakeasy Solutions Inc. guides you through this process), enabling us to temporarily view your computer’s Windows screen. It is absolutely imperative that your computer have a high speed internet connection for this purpose. Furthermore, if you are behind a firewall or company network, contact your IT/IS support staff and ask them to make any preparations necessary for the installation and use of a remote screen viewer.

Please contact Dean of our office at 604-264-9109 (toll free 1-888-964-9109) ext. 103 if you have any questions or concerns regarding this matter.