Dragon Medical One (Canada) FAQ

Once payment is received, continue using DMO as you were during the test drive. All aspects of your Dragon User Profile remain.

This includes your voice training, commands, and added words.

Full Windows operating systems only. Windows OS 10 or 11. Professional (over Home) is preferred.

Only if running parallels (recommended) with a Windows OS. Allocate at least 8 GB of RAM to the Windows OS.

Alternatively, from your Mac, access a Windows PC with DMO using a remote desktop viewing application such as AnyDesk PLUS your smartphone which acts as a microphone. This functions as though you were dictating right in front of your PC.

Only if running a full Windows operating system.

However, use your tablet to remote access a PC with DMO and use the tablet’s microphone to dictate as though you were right in front of the PC.

Not quite. While your smartphone may be used as a microphone, DMO cannot be installed on your smartphone.

DMO works in all EMRs to one degree or another.

Provided you are using Google Chrome, Opera, or Microsoft Edge, DMO transcribes directly into almost all web-based EMRs with full text control (the ability to edit and correct text by voice, as well as use autotext commands with voice fields).

The very rare locally installed EMR may or may not offer full text control.

If direct transcription with full text control is not available (as is the case with an EMR across Citrix or Remote Desktop) you have the option of using DMO’s Dictation Box for full text control or dictating directly into the EMR with basic text control.

Yes. As your Dragon user profile is maintained in the cloud, you must have a reliable Internet connection to use DMO.

It is our hope that this limitation is addressed in the near future for those clients who do not have reliable Internet access.

Yes.

Dragon Medical One can be deployed in Citrix XenApp/XenDesktop, Microsoft Remote Desktop Services (RDS) and VMware Horizon View/RDSH virtualized environments.

For more information on supported virtualized environments, contact us.

Use the vocabulary that is closest to your specialty. The General Medicine vocabulary also suffices.

As a side note, for nonmedical dictation (personal correspondence, email, and so on) use the Clinical Administration vocabulary.

Google Chrome, Microsoft Edge & Vivaldi. With some easy adjustments DMO functions in Opera with the same efficacy as it does Google Chrome.

DMO has a Google Chrome web extension, enabling transcription directly into almost all web hosted EMRs running on Google Chrome, Microsoft Edge & Vivaldi.

Yes, you can. While you do not have full text control (the ability to edit or correct the text by voice in addition to using text commands with voice fields), DMO does allow for transcription at the cursor point within any application with excellent accuracy.

Extraordinarily so. The accent support is like nothing we have seen before. DMO learns much faster than its predecessor, Dragon Medical Practice Edition.

A quality microphone and leveraging various features and settings within DMO impact the accuracy.

Yes. Easily add new words or phrases. Delete and train words and phrases. Even create clever shortcuts to produce a moderate amount of text.

You most certainly can. There are 2 types of voice commands: Text based and computer control.

Text based commands are either straightforward swaths of text or repetitious text punctuated with voice fields for defaults or free-form dictation throughout. The latter being reminiscent of a form.

Step-by-step commands are created to perform a variety of computer functions within and outside your EMR. Taking advantage of step-by-step commands enables you to work more quickly, performing repetitious tasks in a fraction of the time then it would ordinarily with mouse and keyboard.

This Implementation Package includes:

• Two hours of our time (across one or more sessions),
• Installing DMO on one or more computers,
• Instruction on performing the installation on additional computer(s) yourself (if desired),
• An overview of dictating with your EMR,
• Backend configuration, and
• Transferring your custom commands and word list from Dragon Medical Practice Edition, if desired.

If the implementation takes longer than two hours, additional fees are invoiced at our current rates.

Technical support is part of your monthly subscription and is included. Technical support covers scenarios where DMO ceases functioning or behaves atypically.

Answering questions about features, installation on additional computers, or how to use the vocabulary, commands and so on are invoiced at our current rates.

DMO is updated approximately 4 times per year. The software continues to improve quarter after quarter, incorporating new features.

In addition to providing Dragon Medical solutions across Canada for over 20 years, we are dedicated in providing our customers with timely and thorough services.

We also offer the following value adds to our DMO users:

• Installation and uninstallation guides for ClickOnce and Standalone setups,
• Command lists — all commands as well as a Top Commands cheat sheet,
• Quick support guide for adding phrases, creating auto-texts, and steps for resolving Dragon misrecognitions,
• Supplemental detailed instructions regarding DMO use,
• Province specific word lists for cities, towns, regions, hospitals, and health care centres added to your user profile,
• Additional efficiency voice commands added to your user profile, and
• Sample commands.

Contact us by telephone (1-888-964-9109 ext. 102) or fill out this Dragon Medical One subscription questionnaire and we will set up your account.

Once payment is made, we implement within 1-2 business days!

To cancel a subscription, Nuance requires written consent from the subscriber to disable the auto-renewal. Please provide this written consent to Speakeasy Solutions.

If the subscription has 4+ months remaining on the term, the subscriber is charged the 4-month penalty for early cancellation; however, if the subscription has less than 4 months remaining, the subscriber is only required to pay the remainder.

No.

The organization token is unique to customers of Speakeasy Solutions.

As many as you need. There are no limitations.

Yes, you can. Within the PowerMic Mobile app on your phone, select the appropriate computer you wish to connect to.

This depends upon your workflow, computers involved, and your budget.

Please review this page regarding best microphones.