Complimentary Technical Support for Dragon Medical & Professional
A Lifeline When You Need It Most
Speakeasy Solutions provides peace of mind by way of its complimentary remote technical support.
We assist you with respect to troubleshooting issues that may arise in the regular course of using Dragon® Medical Practice Edition or Dragon® Professional.
As a result of providing solely speech technology solutions, you receive prompt and informed support from Speakeasy Solutions.
If a solution is not immediately evident, Speakeasy Solutions researches an appropriate fix or workaround for you.
About the Complimentary Technical Support
This technical support pertains to the installation as performed by Speakeasy Solutions on the PC(s) originally installed only. This support is provided remotely for up to two years after the installation of Dragon.
Examples of included technical support:
- Assistance with applying a Dragon patch,
- Rescue from a corrupt Dragon user profile,
- Microphone/audio troubleshooting, and
- Failed functionality with applications where Dragon had previously functioned.
This technical support does not include:
- Issues associated with a re-installation by another party,
- Issues associated with an installation by another party on another PC,
- Hardware not supplied by Speakeasy Solutions,
- Unsupported applications, computers, or operating systems,
- How to use Dragon (additional training sessions can be arranged at current rates),
- A new or re-installation of Dragon, or
- On-site services.
Availability of the Complimentary Dragon Technical Support
Complimentary Dragon technical support is available to clients of Speakeasy Solutions who:
- Receive a Complete Speech Recognition Solution (Dragon, plus a microphone or digital voice recorder, plus installation, plus 6 hours of Complete Training), or
- Specifically opt for Installation With Technical Support, or
- Receive a Complete Upgrade Package (Dragon Upgrade, plus installation, plus 2 hours of Upgrade Training).
Learn More about Speakeasy Solutions’ Value Added
Speakeasy Solutions offers useful additional items and services, designed to minimize your learning curve and boost adoption with Dragon. After sale and implementation assistance is paramount for continued and effective use of your Dragon solution.
- Training Materials: Speakeasy Solutions signature training and support guides.
- Province Word Lists: medical and legal province specific word lists.
- Voice Commands: custom Dragon voice command samples.