Speakeasy Solutions Policies
Last updated: August 2026
These policies explain how we handle payment, returns, warranties, training, appointments, and service. We’ve kept them plain and straightforward, so you always know what to expect when you work with us.
Our rates aren’t listed here — we’re happy to share current rates on request or in your estimate.
Products and Payment
Product Availability
Product availability changes with the market and supply. We can’t take responsibility for delays caused by suppliers, freight carriers, or anything else outside our direct control.
Payment
We may ask for a deposit up front. Otherwise, payment is due when you receive an invoice, unless we’ve agreed to something else. You can pay by cheque, INTERAC e-transfer, or credit card (Visa or MasterCard).
- Cheque (for invoices only): Speakeasy Solutions, PO Box 362, Digby PO, Digby, NS B0V 1A0
- INTERAC e-transfer: Send to [email protected], then call us to share the question and answer. You’ll find more details on the INTERAC website.
- Credit card: Pay online from your estimate to confirm an order, pay an invoice you’ve received, or call us at 1-888-964-9109 with your card type (Visa or MasterCard), the name on the card, the card number, and the expiry date.
Returns and Warranty
Hardware Return Policy
You can return most physical products for a refund within 30 days of purchase, as long as:
- The product is in new and saleable condition, and
- All packaging and materials are in brand-new condition.
If a product has been opened, a restocking fee applies. You cover the shipping costs on any return or exchange, and we can’t refund shipping or services we’ve already provided. If hardware arrives defective, we’ll exchange or repair it under the manufacturer’s warranty — sometimes you’ll deal with the manufacturer directly, and sometimes with us.
Software Return Policy
We don’t accept software returns. All software is delivered as a download, and once we’ve issued a licence, copyright and licensing rules mean we can’t take it back.
Warranty
Your software and hardware are covered by their manufacturers’ warranties. Any services we provide come “as is.”
Beyond the manufacturers’ warranties, we can’t guarantee that a product or service will be error-free, that it will suit a particular purpose, or that it will work perfectly on your specific computer. We also can’t take on responsibility for indirect or knock-on losses that follow from using what we provide.
If something unexpected comes up that calls for extra products or services beyond your original estimate, that added cost is yours, and we’ll add it to your invoice.
Services, Training, and Appointments
Product Purchase
Buying a product on its own — software or hardware — doesn’t include services like technical support, installation, setup, or training. You’re welcome to add any of those at our current rates, and a scheduled appointment is the best way to arrange them.
Remote Appointments
We provide all our services remotely. When we install or train, the first thing we set up is a remote desktop program so we can see your screen. You’ll need a reliable high-speed Internet connection, and we recommend a speakerphone or headset for comfort. If you have any questions about remote setup, just call us at 1-888-964-9109.
Speech Recognition Training Time
Training time on your estimate is an estimate. Everyone learns at their own pace, and everyone’s needs are different, so your actual time may vary with your experience, your goals, and how complex your workflow is. You have 12 months from installation to use your training time, and it can’t be transferred to someone else.
Speech Recognition Training Only
If you hire us for training only, please have everything ready before the session: all speech recognition hardware and software installed, set up, and configured on a PC that meets our minimum specifications, with a good-quality microphone. We can’t be responsible for hardware or software we didn’t provide. If a session can’t start, or gets cut short because something isn’t ready, we still bill for that time. If you’d like us to help with technical setup, we can arrange that at our current rates.
Speech Recognition Training Workbook and Materials
The Dragon Training Workbook and its materials are copyright Speakeasy Solutions, and you can’t copy them in any form. They’re designed to support the training we deliver, not to replace it. You’ll find the price on your estimate, and the workbook requires a minimum of 6 hours of training time to purchase.
Cancellation
If you need to cancel or postpone an appointment, just let us know — right up to the appointment itself is fine. We understand that life happens: emergencies come up, doctors get called away, and sometimes you simply aren’t feeling well. Learning goes best when you’re rested and ready, so we’d always rather reschedule than have you push through on a rough day. In most cases, there’s no penalty at all. We only ask that you keep us in the loop, since appointments book two to four weeks ahead. If cancellations become a regular pattern, we may apply a charge at our current rates.
Service Time
We bill remote services in 15-minute blocks. To make sure you get our full attention, please book a time for any service appointment. Need same-day help? Give us a call and we’ll do our best to fit you in.
Delivery and Payment
Pay the full amount by INTERAC e-transfer, cheque, or credit card. If we’ve supplied an estimate, sign it and email it to [email protected] along with your payment. Long-standing clients sometimes receive an invoice with the order or after we’ve done the work.
Once we have your payment (unless we’ve agreed otherwise), we’ll ship your products. If your order includes services, book those appointments whenever it suits you — we’ll let you know which ones to schedule, either in your estimate email or in a follow-up.
Provision of Services
We reserve the right to decline or stop service to any client at any time, including prepaid and complimentary services. If we’ve already given you an estimate for a product and you bought it elsewhere, we won’t service that product. For most products we carry, though, we’re happy to help even if you bought it somewhere else — as long as we haven’t previously estimated that product for you.
Questions?
We’re glad to help. Call us at 1-888-964-9109 or email [email protected]. You may also want to review our Privacy Policy and Disclaimer.